789r Privacy Policy

1. Introduction

789r ("789r", "we", "us", "our") is committed to protecting the personal data of all users who access and use the 789r platform at 789r.lat (the "Platform"), including its casino, sportsbook, live casino, slots and all related services (collectively, the "Services"). This Privacy Policy ("Policy") sets out in plain terms the personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you as a data subject.

This Policy forms part of the 789r Terms and Conditions. By registering a 789r account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the 789r Platform.

2. Data Controller

For the purposes of applicable data protection law, 789r is the data controller in respect of personal data collected from users of the Platform. Questions, requests and complaints relating to the processing of your personal data should be directed to our support team using the contact details provided in Section 16 of this Policy.

3. Personal Data We Collect

789r collects personal data that you provide directly to us, data generated by your use of the Platform, and data obtained from third-party sources where lawfully permitted. The categories of personal data we collect include:

3.1 Registration and Account Data

• Full legal name as it appears on your CNIC.
• Date of birth (for age verification purposes).
• Pakistani mobile number (used as an account identifier and for OTP authentication).
• Email address.
• Chosen account password (stored in hashed form – never in plaintext).
• City and country of residence.

3.2 Identity Verification (KYC) Data

• Copy of your Computerised National Identity Card (CNIC).
• Proof of payment method (e.g., screenshot of JazzCash or Easypaisa account showing name and registered mobile number).
• Additional identity or source-of-funds documentation where required for high-value transactions or risk assessment purposes.

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records (amounts, dates, methods, reference numbers).
• Payment method identifiers (mobile wallet numbers, bank account holder names) – note that 789r does not store full payment credentials.
• Bonus and promotional activity records.

3.4 Gaming and Betting Activity Data

• Game session records including games played, stakes, outcomes and session durations.
• Sports bets placed, markets selected, odds accepted and bet settlement records.
• Responsible gaming tool settings (deposit limits, session time limits, self-exclusion status).

3.5 Technical and Usage Data

• IP address and geolocation data (country and city level).
• Device type, operating system, browser type and version.
• Pages visited, features used, session timestamps and navigation patterns on the Platform.
• Cookie and tracking technology data as described in Section 10.

3.6 Communications Data

• Records of live chat conversations with 789r support.
• Email correspondence with 789r.
• Complaint and dispute records.

4. How We Collect Your Data

789r collects personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC, making deposits or withdrawals, contacting support or responding to surveys.
• Automated collection: Technical and usage data collected automatically when you access the Platform, through cookies, server logs and similar technologies.
• Third-party sources: Identity verification data validated against third-party databases where permitted; fraud prevention and anti-money laundering screening results from compliance service providers.

5. How We Use Your Personal Data

789r processes your personal data for the following purposes:

• To register and manage your 789r account and verify your eligibility to use the Platform.
• To process deposits, withdrawals and bonus credits and to maintain accurate financial records.
• To comply with Know Your Customer (KYC), anti-money laundering (AML) and fraud prevention obligations.
• To provide, operate and improve the 789r Platform, including personalising your experience and recommending relevant games or promotions.
• To administer responsible gaming tools including deposit limits, session reminders, cool-off periods and self-exclusion.
• To communicate with you regarding your account, transactions, promotions and Platform updates.
• To investigate and resolve disputes, complaints and potential Terms violations.
• To conduct analytics and research to improve platform performance, detect technical issues and understand usage patterns.
• To comply with applicable legal obligations and regulatory requirements.

6. Legal Basis for Processing

789r processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 789r (account management, payment processing, service delivery).
• Legal obligation: Processing required to comply with KYC, AML and other regulatory requirements applicable to online gaming operations.
• Legitimate interests: Processing for fraud prevention, platform security, analytics, and responsible gaming enforcement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have given specific, informed consent. You may withdraw consent at any time.

7. Data Sharing and Disclosure

789r does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa and bank partners receive transaction data necessary to process your deposits and withdrawals.
• Identity and compliance providers: KYC verification services and AML screening providers who process your identity documents and cross-reference them against watchlists.
• Game software providers: Casino game studios whose certified titles are integrated into the 789r platform receive session data necessary to deliver fair game outcomes.
• IT and hosting providers: Cloud infrastructure and security service providers who process data on behalf of 789r under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order or lawful regulatory request, 789r will disclose data to competent authorities.

All third-party processors engaged by 789r are contractually obligated to process data only for specified purposes and to maintain appropriate security standards.

8. International Data Transfers

789r operates internationally and some of the third-party service providers described in Section 7 may be located outside Pakistan. Where personal data is transferred internationally, 789r takes steps to ensure that appropriate safeguards are in place, including data processing agreements that incorporate standard contractual protections for personal data. By using the 789r Platform you acknowledge that your data may be transferred to and processed in countries outside Pakistan.

9. Data Retention

789r retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following principles:

• Account data is retained for the duration of your active account and for a minimum of five years following account closure, to comply with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five years from the date of the transaction.
• KYC documents are retained for a minimum of five years following the end of the customer relationship.
• Support and communications records are retained for two years from the date of the last interaction.
• Marketing consent records are retained for as long as they remain relevant to demonstrate compliance.

Where retention is no longer required and no legal obligation applies, 789r will securely delete or anonymise your personal data.

10. Cookies and Tracking Technologies

789r uses cookies and similar technologies to operate the Platform effectively. The types of cookies we use include:

• Strictly necessary cookies: Required for core Platform functionality including account authentication and session management. These cannot be disabled.
• Performance cookies: Used to collect anonymised analytics data about how users interact with the Platform, helping us identify and fix technical issues and improve the user experience.
• Functionality cookies: Store your preferences (e.g., language, lobby sort order) to personalise your Platform experience.

You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality. 789r does not use third-party advertising cookies or cross-site tracking technologies for the benefit of external advertisers.

11. Your Data Rights

Subject to applicable law and the specific circumstances of your request, you have the following rights in relation to your personal data held by 789r:

• Right of access: Request a copy of the personal data 789r holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes collected and no overriding legal retention obligation applies.
• Right to restrict processing: Request that 789r limits how it uses your data in certain circumstances.
• Right to data portability: Request your personal data in a structured, commonly used format where processing is based on consent or contractual necessity.
• Right to object: Object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact 789r support via live chat or email. 789r will respond to verifiable requests within 30 days. We may need to verify your identity before processing your request.

12. Children and Minors

The 789r Platform is strictly for users aged 18 and over. 789r does not knowingly collect personal data from individuals under 18. If you believe a minor has registered an account or provided personal data to 789r, please contact support immediately. Upon confirmation, we will close the account and delete all associated data without undue delay. Age verification checks are conducted as part of the KYC process to enforce this requirement.

13. Data Security

789r implements technical and organisational security measures appropriate to the risk presented by the personal data we process. These measures include:

• TLS encryption for all data in transit between your browser and the 789r Platform.
• Encryption of sensitive personal and financial data at rest on 789r servers.
• Hashing of account passwords using industry-standard cryptographic algorithms.
• Access controls limiting data access to authorised personnel on a need-to-know basis.
• Regular security assessments and vulnerability monitoring.

No system is entirely immune to breach. In the event of a data breach that poses a risk to your rights and freedoms, 789r will notify affected users and relevant authorities in accordance with applicable legal requirements. You can help protect your account by using a strong, unique password and enabling any available two-factor authentication features.

14. Marketing Communications

With your consent, 789r may send you promotional communications about bonuses, new games, sportsbook promotions (including PSL season offers) and platform updates. You can withdraw consent and unsubscribe from marketing communications at any time by:

• Updating your communication preferences in your 789r account settings.
• Contacting 789r support via live chat and requesting removal from marketing lists.

Withdrawal of marketing consent will not affect transactional communications such as account confirmations, payment receipts, security alerts and responsible gaming notifications, which are sent as part of the contractual service relationship.

15. Changes to This Privacy Policy

789r reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform functionality. Material changes will be communicated to registered users via email or a prominent notice on the Platform at least 7 days before the updated Policy takes effect. The "Last updated" date at the top of this Policy will be revised on each update. Your continued use of the 789r Platform following notification of changes constitutes acceptance of the revised Policy.

16. Contact and Data Requests

For privacy-related enquiries, data subject access requests, or to exercise any of the rights described in Section 11, please contact 789r using the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 directly on the 789r Platform.

Please include your registered account email or mobile number and a description of your request so we can process it efficiently. We will acknowledge receipt of all data-related requests within 5 working days.